Stanbic Bank Uganda has joined the rest of the world to celebrate the International Customer Service week through its new campaign dubbed ‘L.O.V.E.’
The bank is celebrating the week under the theme “Love October” and the week’s celebrations started on October 4 and will run through Friday October 8, according to the officials.
The International Customer Service Week is an avenue through which brands outdo themselves to give their customers a special treat in appreciation of their loyalty.
Sonia Karamagi, Customer Experience Manager at Stanbic Bank said, love is a good thing, and that they are not changing that. “What we are changing is how the bank applies ‘love’ to our customers, both external and internal,” she said, “and what better time to do that than doing this during the service month.”
According to Karamagi the meaning of the campaign is premised on the first letters of the word “LOVE” which means “Let’s team up to work towards a better future, open minds to greater possibilities, value and share knowledge on opportunities and empathise with the customers
As part of the campaign, she said that the bank will hold a number of activities throughout the month of October including customer recognition, community outreach, customer experience and knowledge sharing.
She explained that this month they will support several communities across the country through their employee community initiatives as well as the support towards maternal health in partnership with Kawempe National Referral Hospital.
Stanbic Bank will run a stride walkathon activity that will encourage individuals to contribute to the cause while getting fit in the process.
” The campaign will target the bank’s customers, employees, and the wider community with great customer service experience, not just this week or month but moving forward, according to Karamagi.
She said that this is a new culture the bank is building and hopes to see customers feeling it whenever they interact with different services. Karamagi said, throughout the campaign, which will be continuous, they will encourage customers to participate by sharing their experience with the bank to push the service to greater heights.