The Ministry of Public Service has reported significant progress in implementing the government’s manifesto commitments, focusing on efficiency, accountability, and improved public service delivery. The updates were presented in a detailed report on the status of Uganda’s public sector reforms from the fiscal year 2020 to 2024.
Streamlining Government Agencies
One of the key achievements is the rationalization of government agencies to eliminate role duplication and reduce public expenditure. Following a Cabinet directive, 60 agencies have been restructured, leading to projected annual savings of UGX 906.77 billion. Additionally, 40 bills were introduced to Parliament to formalize the changes, with 34 already passed and 21 signed into law.
Enhancing Public Service Efficiency
The Ministry has rolled out a Human Capital Management System (HCM) across 210 government institutions to automate HR functions, ensuring transparency and reducing payroll fraud. Additionally, Service Uganda Centers have been established in six locations, with plans for 19 regional centers to provide a one-stop hub for government services.
Salary Enhancements for Civil Servants
A phased salary enhancement plan has seen improvements in remuneration for key sectors, particularly scientists, judicial officers, and security personnel. By July 2024, the government had allocated UGX 2.2 trillion towards salary enhancements, benefiting over 125,000 public officers. Scientists now earn 100% of their approved long-term pay targets, while other categories have seen increases of up to 77%.
Improving Government Oversight and Accountability
New performance management tools, including the Balanced Scorecard system, have been adopted in ministries and local governments to track efficiency. Additionally, biometric attendance tracking for teachers and health workers has been implemented in 20 districts and major hospitals to curb absenteeism and service delays.
Challenges and Way Forward
Despite the progress, the report highlights challenges such as partial salary enhancements, limited funding for reforms, and slow implementation of electronic records management. The Ministry has proposed increasing funding, expanding the use of biometric attendance tracking, and prioritizing the rollout of digital solutions to streamline service delivery.
The government’s ongoing efforts to reform the public service sector align with its broader goal of fostering economic growth and social transformation. The Ministry remains committed to strengthening accountability and ensuring efficient service delivery for Ugandans.