Centenary Bank Uganda has confirmed that one of their workers connived with thieves to rob over Shs100million from a client’s account.
In a video that circulated on social media like wildfire, a woman is seen crying saying that her account is empty yet she has been posting her money in the bank.
After a public outcry, Centenary Bank did an internal investigation that led to the netting of one of their workers who masterminded the plan.
“Following the statement we shared yesterday concerning missing funds on a customer’s account, we wish to update the public that the investigations have been concluded,” reads the statement from Centenary Bank
The statement further reads; “We have discovered that there was connivance between a fraudster and one of our staff to make a PIN reset which enabled transactions at agents where funds were withdrawn.
“The staff has been taken for disciplinary action in line with our zero tolerance to fraud policy. The case has been reported to the police who are handling the fraudster as well.
“The Bank has immediately refunded the client as other means are being sought to recover the funds.
“We continue encouraging all our clients who may notice suspicious transactions on their accounts or suspicious messages sent to their phones to immediately report to the bank for verification.
The bank reiterates its obligation to ensure the safety of funds of our customers and zero tolerance to fraud.”
It is worth noting that recently a customer accused Equity Bank of stealing his 10million from the account